Tell me what you need.
Two ways: send a brief or book a 20-minute call. Both go to me directly — not a sales rep, not an inbox bot, not a junior account manager. I read every message myself.
The faster I have details, the better I can quote.
Most questions take 90 seconds. Don't overthink it — even a rough sketch of the project is enough to start.
I read every brief myself. Reply within one business day.
Not sure what you need? Let's talk.
A 20-minute call. No pitch deck, no slide presentation, no pre-call paperwork.
I reply personally to every email.
No auto-responder. No "thanks, we'll route this to the right person." If you write, I write back — usually same day, always within one business day.
I'll tell you if I'm not the right fit.
If your project is outside what M13 does well — full software dev, paid-ad media buys, a 50-person rebrand — I'll say so on the call and refer you to someone who specializes.
No "discovery sprints" before we even know if we're working together.
The call is free. The brief is free. If we move forward, you get a fixed quote — not a vague "starting at" range — within 48 hours.