How it works

From first call to creative engine in days, not months.

No drawn-out proposals. No confusing contracts. Just a simple, repeatable process that gets your creative department up and running fast.

No lock-ins. No hidden fees. Flexible plans that scale with you.

The Process

Five steps. Zero Confusion.

Every client follows the same proven path from discovery call to ongoing creative partnership.

01

Discovery

Book a Free Discovery Call

We start with a 30-minute conversation to understand your business, brand, and creative needs. No sales pitch — just an honest assessment of whether we're the right fit. We'll walk you through exactly how the subscription works, answer every question, and recommend the right plan for your goals.

30-minute call

No commitment

Meet the team

02

Onboarding

Strategic Brand Deep Dive

Once you subscribe, we run a full onboarding session. We map your brand identity, existing assets, competitive landscape, and priority projects. This isn't just a kickoff — it's the foundation that ensures every design we produce is strategically aligned from day one.

Brand audit

Asana workspace setup

Priority roadmap

03

SUBMIT & PRIORITIZE

Load Up The Workbench

Submit as many requests as you want — your queue is unlimited. We'll always be working on your top 3 priorities in our Active Slots, and when one wraps up, the next item auto-fills from your queue. Need something rushed? Flag a deadline and our Smart Scheduling handles the rest.

3 active slots

Unlimited queue

Smart scheduling

04

COLLABORATE

Real-Time Review & Revisions

No black boxes here. We share work-in-progress, invite your feedback directly inside the designs, and refine until you're thrilled. Revisions are unlimited — we don't nickel-and-dime you for changes. Communication happens in real time so nothing gets lost in translation.

Direct feedback tools

Unlimited revisions

Screen-share reviews

05

DELIVER & REPEAT

Launch, Then Keep Going

Approved designs are delivered in final formats and deployed where they need to go. Then? You submit the next batch. No new contracts, no scope negotiations, no waiting. The creative engine keeps running month after month, keeping your brand sharp and your growth consistent.

Final files delivered

No new contracts

Continuous support

What You Get

Built for speed, clarity, and trust.

Everything about this process is designed to remove friction and let you focus on your business.

Fast Turnaround

Most requests are completed within 2-3 business days. Complex projects like full websites take longer, but we set expectations upfront — no surprises.

You Own Everything

Every design, file, and asset we create is 100% yours. Full ownership, full source files, no licensing traps. Your brand assets belong to you, period.

Flexible Plans, Zero Lock-In

Choose monthly, quarterly, or annual plans. Need to step away? Just let us know! Your brand files and project history stay safe if you ever come back.

Your Toolkit

How we stay connected.

Real tools, real-time visibility. You always know where your projects stand.

COMING SOON

Client Dashboard

Your Workbench at a glance. See your 3 Active Slots, manage your queue, submit new requests, and track deliveries; all from one branded portal built for M13 clients.

Slack or Email

Quick questions, status checks, and day-to-day communication. Clients on 6+ month commitments get a private Slack channel for direct access to your design team.

Design Previews

Pin comments directly on your designs. No vague email feedback. Point to exactly what needs to change and we'll revise until you're thrilled.

Brand File Vault

Every source file, export, and asset we create — organized and accessible. Your brand library grows with every deliverable. You own it all.

Quarterly Strategy Sessions

Included free on 6+ month commitments. We review what's working, plan the next quarter's Workbench priorities, and keep your brand moving forward.

M13 Client Dashboard
KG
The Workbench
3 / 3 Active
Sales Deck — Q2 Campaign
PresentationsDue Feb 14
In Review
Instagram Story Templates (x8)
Social & DigitalDue Feb 12
Active
About Page Redesign
WebsiteDue Feb 18
Active
Recently Delivered
Homepage Hero Redesign
WebsiteDelivered Feb 8
Done
Auto-fills when a slot opens
Queue
4 waiting
1
Email Newsletter Template
Email & Newsletter
Next up
2
Business Card Refresh
Print & Documents
3
Tradeshow Banner (24x36)
Event & Environmental
Mar 15
4
Client Onboarding PDF
Long-Form Content
12
Delivered
3
Active
4
Queued

Frequently Asked questions

Questions? We’ve got answers.

Everything you need to know about working with Mountain Thirteen.

It means exactly what it sounds like. You can add as many requests to your queue as you want — there's no cap. We work through them using The Workbench: 3 Active Slots that are always in progress, with your queue auto-filling as slots open up. Most requests are completed in 2–3 business days, so your queue moves fast.
Most requests are completed in 2–3 business days. More complex projects like full website builds or brand identities are broken into smaller tasks that move through your Active Slots — so you're seeing progress continuously, not waiting weeks for a big reveal.
Revisions are unlimited. We'll keep refining until you're happy. You can pin feedback directly on your designs in Figma, leave notes in your Client Dashboard, or just shoot us a message on Slack. No round limits, no revision fees.
100%. Every source file, export, and asset we create is yours. Full ownership, no licensing traps, no strings attached. Your Brand File Vault keeps everything organized and accessible whenever you need it.
Every plan includes 3 Active Slots — that's the work we're actively designing right now. Behind those is your Unlimited Queue where you can stack as many requests as you want. When an Active Slot clears, the next item in your queue auto-fills in. You can also set deadlines using Smart Scheduling — brief a tradeshow banner months in advance, and it'll auto-prioritize as the date approaches.
Month-to-month gives you maximum flexibility — cancel anytime. Longer commitments unlock more features and better pricing: 3 months (10% off) unlocks website builds and logo & branding. 6 months (15% off) adds quarterly strategy sessions. 12 months gets you 20% off — the best value. All plans include the same 3 Active Slots and unlimited queue.
Freelancers are great for one-off projects, but they come with gaps — inconsistent availability, no brand continuity, and you're always starting from scratch. With M13, you get a dedicated team that learns your brand deeply, maintains your design system, and delivers continuously. Think of us as your full-time creative department without the full-time payroll.
Absolutely. We're proudly based in Alberta, Canada, but our workflow is fully remote. We work with clients across North America and beyond. The Client Dashboard, Slack, Figma, and video check-ins keep everything seamless regardless of time zone.

Ready to start?

Your creative department is one call away.

Book a free discovery call and see how Mountain Thirteen can become the creative engine behind your business.

No lock-ins. No hidden fees. Flexible plans that scale with you.